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Boost subscriber satisfaction — and your bottom line—with real-time Big Data access. Speed up support calls. Scale out e-services. Target ads and offers instantly. Plus, gain actionable insights from the massive amounts of data generated across your network. BigMemory delivers all these advantages, and more.
Click on the different industry headers below to read how BigMemory has helped companies all around the world get instant access to all of their data.
A Fortune 500 online payments company uses BigMemory to drive real-time fraud detection and boost its bottom lineRead the Story
Major media technology provider successfully deploys platform supporting 6.5 million and prepares to expand worldwideRead the Story
A Fortune 100 Shipping Company increases revenue by presenting relevant offers 85% fasterRead the Story
Created an one-stop online source for all criminal justice records to aid national law enforcementRead the Story
Improves scalability and performance of online selling while reducing load on backend servicesRead the Story
Signs major deals with large retail chains who demand instant service at point of saleRead the Story
Ensuring a fast, positive customer experience for global travelers while saving millions of dollars annually on infrastructure.Read the Story
Scales online customer service to shift millions of customers away from expensive call centers.Read the Story
Here are just a handful of ways telcos are resolving Big Data issues and gaining a real-time advantage with BigMemory.
Improve subscriber satisfaction with prompt, high quality customer service at any call volume. Speed access to account and billing information to shorten call times and increase agent productivity.
Shift customers to less costly, more convenient self-service channels. Deliver an e-service experience that exceeds subscribers' expectations and the business's SLAs — while saving millions in support costs.
Increase per-subscriber revenue with personalized offers presented instantly. Target subscribers on your Web site and transform your call center into a profit center. The right cross-marketing can boost telco profit margins by 12%.
Ensure a superior customer experience by improving the performance of your network management application. Accelerate issue resolution, deploy new services rapidly, and increase operational efficiency.
Big Data Analytics
Capitalize on the flood of data generated by your customers, network, and operations. There are countless ways to exploit real-time Big Data insights, including churn reduction, pricing optimization, operational planning, to name just a few. More than half of all telco operators have made Big Data a strategic priority.
With Terracotta, we are able to reduce the heap size, and get fast, local access for large amounts of data. It's much easier for us to manage, with less GC tuning and more predictable application performance.Joey Caisse, CTO of News Digital Media